2020 CHAPCA Virtual Conference

On-Demand Workshops

All sessions are now available On-Demand at an affordable price!  

The More You Buy, The More You Save

On-Demand Sessions

1 webinar: $30 each/member price or $50 each/non-member price

3 or more: $20 each/member price or $40 each/non-member price

All Session Pass: $150/member price or $200/non-member price 

Upon completing the purchase, you will receive an email containing the Zoom links to the recorded sessions that you specify. Membership will be verified prior to sending your session link.  Please note:  All sales are final. Refunds are not available for this purchase.

*Please note: CE credits are not provided for these recorded classes.  

Workshop 1: COVID-19 Vaccine Distribution POD Planning for Hospice and Home Health Agencies

Presented By:

Erik Angle, RN, MICN, MEP, NHDP
Nora O’Brien, Connect Consulting Services

Home Health and Hospice agencies are on the front lines of providing care to patients with the a variety chronic health conditions as well as the COVID-19 so it is crucial that they are prepared for the next wave of not only COVID-19 transmissions but also for the eventuality the disbursement of vaccines both organizationally and community. Attendees will develop core competency to assess their own organizational capacity, gaps, and strengths in terms of POD planning.

Workshop 2: Deprescribing: Less is More

Presented By: Brandon Copeland, Optum Hospice Pharmacy Services

Optimal medication utilization is a constant challenge for most end of life patients today. This webinar will focus on the topic of deprescribing, medications to be considered for deprescribing, and communication techniques exploring how to have difficult conversations at end of life.

Workshop 3: HIS: Pain Assessment and Screening

Presented By: Adria Loertscher, Silverado Hospice-Irvine

Pain assessment and screening is fundamental to hospice and palliative care. Why do we struggle to complete the required HIS data elements when it comes to pain screening and assessment? How can we ensure that we are adequately screening and assessing for pain? We have developed a system within our organization to adequately and consistently screen and assess pain. We have been recognized by The Joint Commission on our outstanding HIS scores in this area due to our success with our standardized process and would be happy to share what we do to help your organization be successful in screening and assessing pain.

Workshop 4: Strategies for Optimizing Hospice Operations Management During an Emergency

Presented By: Zaundra Ellis, AXXESS

Hospice agencies are required to have an Emergency Preparedness Plan to ensure the safety of their staff, patients and operations during an emergency. In this session, attendees will understand role everyone plays in the safe and efficient operations of a hospice agency during a crisis.


Workshop 5: Medical Aid in Dying: A Physician's Perspective

Presented By: David Grube, Compassion & Choices

Medical aid in dying is a medical practice that provides a terminally ill (with six months or less to live), mentally capable adult with the option to request a doctor's prescription for medication they can decide to self-ingest to peacefully end unbearable suffering. It is now legal in 9 states and the District of Columbia; one in five Americans can choose this end of life option. There is now more than 40 years of combined clinical experience for medical aid in dying, and evidence has shown that it allows for a more complete discussion between the clinician and dying person of his or her end of life choices, which improves end of life care, increased use of palliative care and hospice, and less suffering. The clinical team should be aware of the process, guidelines, and barriers to medical aid in dying.

Workshop 6: Interdisciplinary Team Meeting-- Physician's Perspective

Presented By: Howard Homler, Seasons Hospice and Palliative Care

The physician's perspective and needs from the IDT meeting and its participants. Understanding what is the physician is looking for and how to help your physician be a star.

Workshop 7: Improving Racial and Ethnic Inclusion

Presented By: Dr. M. Courtney Hughes, Northern Illinois University

Dr. Erin Vernon, Seattle University

Racial and ethnic minorities use hospice less than White people. This session summarizes the challenges and opportunities hospices face in addressing this disparity. The speakers will discuss recent findings based on national interviews and surveys of hospice executives along with specific strategies for improving hospice utilization and quality for all.

Workshop 8: GIP in SNFs and CHC in ALFs: eligibility, risks, opportunities, and expectations

Presented By: Kevin Gulliver, Weatherbee Resources

Higher Levels of Care in hospice have received considerable attention from Medicare due to both under and over utilization. In this workshop, participants will apply standards and best practices for delivery of General Inpatient and Continuous Home Care in Skilled Nursing and Assisted Living settings.

Workshop 9: Intro to Livanta – Working with your QIO

Presented By: Bryan Fischer, Livanta

In this workshop, Bryan will provide an introduction to Medicare's Quality Improvement Program. Bryan will discuss Livanta’s role as a Medicare Beneficiary and Family Centered Care - Quality Improvement Organization (BFCC-QIO).
Bryan will describe Livantra’s QIO roles for appeals and quality of care complaints. In addition, provide a thorough review of key provider action items for Medicare compliance.

Workshop 10: Leadership Training for a High-Performing IDG Team

Presented By: Carol Javens, AXXESS

A high-performing IDG team is crucial to excellent patient care. Attendees will learn how to recognize opportunities to lead your team by cultivating growth and best practices to determine which leadership role is best suited for your daily operations.

Workshop 11: Caring for Caregivers During COVID-19 and Beyond

Presented By: Lisa Meadows, ACHC

Dr. Andrew Awoniyi, AXXESS

Frontline caregivers work intimately with patients to ensure positive outcomes. In the process, they deal with significant personal challenges with little respite, and risk burnout during stressful events, including national disasters and pandemics such as COVID-19. Adequately supporting caregivers is imperative for the success of in-home care organizations. Participants will learn how to better understand care provider needs and support them through challenging times.

Workshop 12: Palliative Care to the People: Partnering with a Patient Experience Department to Raise Awareness of Palliative Care in the Community

Presented By:
Grant Smith, Stanford University School of Medicine
Ashley Bragg, Stanford Health Care
Claire Bleymaier, Stanford Health Care

In this session, we describe how a unique partnership between a clinical department of palliative care and a department of patient experience leveraged our clinical expertise and knowledge of patient outreach methods to increase awareness and knowledge of palliative care in the community within and beyond our medical center.


Workshop 13: Hospice OSHPD data

Presented By: Elizabeth Wilson, CPA, Senior Managing Consultant | BKD

This session will focus on correctly reporting and the annual OSHPD data, as this data provides a representation of the important work done by hospices in the State of California. Additionally, this session will focus on how to use the data for benchmarking and analytic purposes.

 Workshop 14: There is Nothing Artificial About AI Improving Patient Care in Hospices

Presented By: Tim Blackmon, Mumms Software

Many different forms of Artificial Intelligence (AI) have been applied to the acute care domain for decades. They vary from diagnosis assistance, outcome predictions, dynamic cohort groupings, and imaging reviews to mention a few. However, the hospice industry has been traditionally slow adopters of such technologies, simply because the AI solutions were not aligned with the primary mission of hospice to provide the very best care to patients and families during end of life. Typically, most AI solutions have concentrated on the cure or preventative measures of treatment. AI's influence is steadily expanding into other domains including hospice. The state of hospice is clear: a steady increase in an aging population, a constant shift of regulations, and a shrinking skilled workforce is outpacing the ability for hospice providers to be effective in business and more importantly in patient care. This situation provides an opportunity to leverage technology to be more efficient, profitable and provide the better care. AI is an old science that is finding its way into unlikely spaces because of a steady increase in compute capabilities and a decrease of compute cost. For those hospices that are innovative and forward-thinking, it may be time to stretch the legs of creativity and embrace in the new wave of technical solutions that will improve care, operations, and the bottom line. This presentation will serve as a brief primer to Artificial Intelligence, dispelling the myths and mysteries, and will focus on solutions emerging in the hospice industry, all of which are aligned with improving end of life care, improving quality scores, making day-to-day operations more efficient, and increasing revenue.

Workshop 15: Psychedelics in Palliative Care

Presented By: 

Dr. Joshua Biddle, Medical Director of Outpatient Palliative Care at Marin Health Medical Center 

This presentation will give an overview of psychedelic assisted therapy and how it relates to palliative care. It will define and classify psychedelics, introduce pre-modern indigenous use, give an overview of 20th century research, discuss the “mystical experience”, highlight one recent RCT, and conclude with thoughts for the future.


Keynote Address:  CDPH and COVID-19… A Whole New World

Presented By: Heidi Steinecker, Deputy Director, California Department of Public Health

The California Department of Public Health (CDPH), has been front and center during the COVID-19 Pandemic. Deputy Director of CDPH, Heidi Steinecker, will recap the new, proactive, strategies used, and discuss how the pandemic has provided new opportunities for the healthcare delivery system to reform. 


Workshop 16: They Keep Asking for Money Back?  How to calculate your proportional CAP

Presented By: Jill Schuerman, Schuerman Business Consulting, LLC

Each year many agencies receive a letter from their MAC that they have to repay monies due to the CAP limitations. This session will provide information on how the CAP is calculated, and how you can use those calculations to be proactive in monitoring your admissions to help prevent CAP overpayment.

Workshop 17: Making a Virtue of Resistance: Creating Pathways for Family Members Who are Not on Board

Presented By: Sara K. Schneider, The Human Journey

How tempting it can be to sidestep some family members very human issues of denial, resistance, and disengagement. This active session draws on adult learning and group theory, as well as on invitational processes we have developed at THE HUMAN JOURNEY, to offer tools for hospice and palliative care professionals to engage more resistant family members.


Workshop 18: Issues Concerning Opioids/Controlled Substances in Hospice & Palliative Care

Presented By: 

Clement B.K. Sze, DEA Tactical Diversion Squad
Brian Glaudel, Diversion Investigator


Workshop 19: Hospice Vulnerabilities and How to Avoid Them

Presented By: Maureen Kelleher, Black Tree HealthCare Consulting LLC

This presentation will review key vulnerabilities found in the 2018 OIG report, how to develop a Compliance program, and offer some tools to help hospice programs avoid those vulnerabilities.

Workshop 20: Helping Others Heal When Life Feels Raw

Presented By: Tiffany Coughran, Grief Systems

Today people are raw with emotion. Patients and care providers alike, feel unquieted, triggered, and exposed. How can we serve in an escalated environment? How can we provide care while at the same time, offering support to those who feel animated with high emotions? In this presentation, ideal for care providers, chaplain Tiffany Coughran shares 5 tools to intervene and de-escalate high tensions. Sharing insights from multiple studies, Tiffany will assist your team in additionally identifying how their own RAW emotions may be addressed.

Workshop 21: Pilot Implementation of a Low-Literacy Zone Tool for Self-Management

Presented By: Dan Weiss, Sharp Hospice Transitions Program

For this QI project, an interdisciplinary team developed, implemented, and evaluated a low-literacy zone tool for heart failure (HF) self-management with home-based palliative care patients. Participants found the zone tool easy to understand and helpful in recognizing HF symptoms. Similar zone tools were developed for other chronic conditions.

California Legislative Update

Presented By: Peter Kellison, Clear Advocacy

National Government Services (NGS) Update

Presented By:  Shelly R. Dailey MSN, BSN, RN, CPHM, National Government Services