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CHAPCA: What regulators and auditors are looking for in ADRs
Wednesday, September 20, 2023, 10:00 AM - 11:30 PM PDT
Category: Live Webinar

What regulators and auditors are looking for in ADRs

Webinar Details:

When a payer or regulatory auditor requests a hospice record, we hope its documentation meets all necessary criteria for payment, regulatory requirements and that it doesn't prompt even greater scrutiny for the agency's patient records. Understanding what such auditors are looking for goes a long way in lending peace of mind. Fortunately, the information is out there. This webinar delves into what regulators and payers want to see in hospice patient records vs. what content can pose problems for a hospice. Learning to apply that information is key to avoiding penalties and securing a hospice's bottom line.

Learning Objective: 

  • Engaged learners will learn to identify compliant, defensible hospice documentation.
  • Successful participants will differentiate between documentation that shows care is reimbursable and that places a hospice claim at risk of payment denial.
  • Participants will become familiar with resources for ongoing hospice documentation guidance

Target Audience:

Social Workers
Interdisciplinary Team Members

Meet the Presenter:


Beth Noyce | B.S, RN, CHAP-Certified Hospice & Home Health Consultant, BSJMC, HCS-C, BCHH-C, COQS | Noyce Consulting


Beth has presented for CGS, NAHC, HHAU, UHPCO, AHPCO, UAHC, DecisionHealth’s Coding Summit, AHCC's Home Health Compliance and Quality Outcomes Conference, HealthCare Synergy, WellSky, Medbridge, HealthWare, Audio Educator, LKN and teaches her own expert seminars, workshops and webinars.

Beth Noyce, RN, BSJMC, HCS-C, BCHH-C, COQS, is a CHAP-certified Home Health and Hospice Consultant, mentor, educator and regulatory master who helps agencies know when they are at risk. Job description? Keeping agencies out of trouble since 1997. Beth is former Executive Director of Utah Hospice and Palliative Care Organization and Utah Association for Home Care and Medicare Administrative Contractor medical reviewer. She serves Hospice Advocacy Board and NAHC’s Hospice Quality Subcommittee and has served on NACH’s Hospice Advisory Board. Beth has consulted for GLG, Kenyon Home Care Consulting, The Lighten Group, The Corridor Group, Pinnacle Enterprise Risk Consulting Services, and many individual agencies nationwide. She regularly audits and performs appeals for SimiTree. Beth has edited and written study guides and questions for industry coding and compliance certification exams, has published in Diagnosis Coding Pro, and edited a Diagnosis Coding Manual. But her favorite role is Grandma.


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