Mary Labyak, a pioneer of the hospice movement, once said, “If you have seen one hospice program, then you have seen one hospice program.” We have all seen the variation in hospice care nationally and even within local communities. But is there a way to develop consistency within our practices, or at least, some level of agency consistency? There are many self-created and built-in obstacles that interfere with higher levels of care. This webinar will use the “defining moments” concept to conduct an honest assessment of your hospice organization and how to reliably provide high-level, end-of-life care to everyone served.

This informative session is designed for marketing staff and the interdisciplinary team, and it will be especially helpful for the managers and leaders who set the cultural tone.

• Marketing messages exercise
• Organizational assessment exercise
• Goal planning exercise
• Resource list for key topics and additional lecture notes
• Training log
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided, however there are no pre-approved CEs associated with this webinar