Recorded Webinar 2/17/2021

Intensive Skills Training for New Volunteer Managers: How to Utilize the Professional Volunteer

Recorded Webinar 2/11/2021

Healthcare Due Diligence: The Who, What, Where & When

Recorded Webinar 2/04/2021

Resilience & Emotional Intelligence to Thrive During Challenging Times

Recorded Webinar 2/03/2021

Expanding Volunteer Services - Program Development from A to Z

Recorded Webinar 1/28/2021

Understanding Physician Relationships: Creating Strong Partnerships in an Evolving Healthcare Landscape

Recorded Webinar 1/27/2021

Hospice 101 Orientation & Refresher Basics: Documentation, Eligibility, IDG & LCDs

Recorded Webinar 1/20/2021

The Nuts and Bolts of Volunteer Management

Recorded Webinar 1/14/2021

Virtual Leadership 101 Workshop: Embracing the Essential Eight Leadership Skills – Become a Virtual Leader

Recorded Webinar 1/7/2021

Medicare Advantage & Hospice: The Time Has Come

Recorded Webinar 1/6/2021

Updating Electronic Policies for Work-from-Home Employees: Best Practices for Email, Web, Mobile & Social Media Compliance

Recorded Webinar 12/17/2020

Move from Conflict to Calm: Conflict Resolution Skills for the Workplace

Recorded Webinar 12/16/2020

HHWN: Let’s Talk About Vaccines – Educating Staff & Patients to Clarify Misinformation & Improve Agency Compliance

Recorded Webinar 12/10/2020

Social Worker & Chaplain Series: Our Role in Staff Burnout, Job Satisfaction & Personal Loss

Recorded Webinar 12/8/2020

What We Learned in the Pandemic: Compliance & Operational Lessons from COVID-19

Recorded Webinar 12/1/2020

Social Worker & Chaplain Series: Caregivers - Resolving Dynamics that Cause Disruption

Recorded Webinar 11/19/2020

Wipe It Out: Removing Negativity from the Workplace

Recorded Webinar 11/17/2020

Audits & ADR/TPE: How to Approach & Successfully Maneuver Through the Process

Recorded Webinar 11/12/2020

E-Counseling for the Modern Hospice Team: Challenges, Preferred Practices & Interventions

Recorded Webinar 11/3/2020

Social Worker & Chaplain Series: Grief Counseling Preferred Practices - Which Model Do I Use?

Recorded Webinar 10/29/2020

Hospice Billing Series: Part 3 – Face-to-Face, Hospice Cap, HIS & Top 5 Denial Reasons

Recorded Webinar 10/28/2020

Strategic Planning During a Pandemic: Predicting the Unpredictable

Recorded Webinar 10/27/2020

Mean What You Say, Say What You Mean: Assertiveness Training for Professionals

Recorded Webinar 10/22/2020

Hospice Billing Series: Part 2 – Details of Medicare Claims Processing

Recorded Webinar 10/15/2020

Geriatric Services for Veterans: Home Health, Hospice, and Palliative Care

Recorded Webinar
10/8/2020

The Days of "Muffin Marketing" Are Over

Recorded Webinar 10/1/2020

IDG Meetings: Effective Problem Solving with Shared Responsibility

Recorded
Webinar
9/24/20

Hospice Billing Series: Part 1 – Eligibility Requirements & Notice of Election

Recorded
Webinar
9/23/20

How to Prepare for a CMS/AO-Focused Infection Control Survey

Recorded
Webinar
9/17/20

Hospice 201 – A Deep Dive into the Benefit: Eligibility, Documentation, Reporting, Surveys & Opportunity

Recorded
Webinar
9/15/20

Coding Updates for Hospice & Home Health Effective October 1, 2020

Recorded
Webinar
9/10/20

Use Behavioral Interviewing to Build a Winning Team

Recorded
Webinar
9/3/20

Training Your Hospice to be Volunteer Receptive & Supportive

Recorded
Webinar
8/31/20

Emergency Preparedness for Home Health & Hospice in Light of COVID-19

Recorded
Webinar
8/27/20

HQRP - Hospice Quality Reporting Programs: Dig into Specifics, Improve Your Scores

Recorded
Webinar
8/20/20

Making It Right: Perfecting Your Customer Service Recovery Process

Recorded
Webinar
8/18/20

Managing Hospice Live Discharge Part 2 – How, When & Why: Process, Care Continuum & Documentation

Recorded
Webinar
8/31/20

Emergency Preparedness for Home Health & Hospice in Light of COVID-19

Recorded
Webinar
8/27/20

HQRP - Hospice Quality Reporting Programs: Dig into Specifics, Improve Your Scores

Recorded
Webinar
8/20/20

Making It Right: Perfecting Your Customer Service Recovery Process

Recorded
Webinar
8/18/20

Managing Hospice Live Discharge Part 2 – How, When & Why: Process, Care Continuum & Documentation

Recorded
Webinar
8/13/20

Home Risk Management – How to Prevent & Respond to Liabilities

Recorded
Webinar
8/6/20

Utilizing Your Hospice QAPI Program to the Fullest: Improve Your Organization's Compliance & Performance

Recorded
Webinar
8/4/20

Managing Hospice Live Discharge Part 1 – How, When & Why: Guidelines, Regulations & Reporting

Recorded
Webinar
7/30/20

Navigating the Hospital Partnership Part 1: Working with the Hospital Community, What You Need to Know & How to Reach Out

Recorded
Webinar
7/30/20

Navigating the Hospital Partnership Part 2: Becoming a Provider of Choice, the Collaboration Values, Goals & Outcomes

Recorded
Webinar
7/23/20

The Denial Myth: Skillfully Working with Real or Perceived Denial

Recorded
Webinar
7/20/20

Virtual Sales: Perfect the Art & Science of Selling & Social Distancing

Recorded
Webinar
7/16/20

From Referral to Admission: The Secret Ingredient to Compliant Growth

Recorded
Webinar
7/15/20

Marketing & Community Outreach for Fall 2020: Challenges & Opportunities for Hospice & Palliative Care

Recorded
Webinar
7/9/20

How HIPAA Impacts Email & Text Messaging: Communication Compliance for Healthcare Providers

Recorded
Webinar
7/7/20

Conducting Mock Surveys to Ensure Readiness & Compliance

Recorded
Webinar
6/25/20

Hospice Billing FAQs: Clarifying the Confusion

Recorded
Webinar
6/24/20

How Emotional Intelligence Can Help Us Through a Crisis

Recorded
Webinar
6/18/20

Getting In or Getting Out? Considerations in Buying & Selling Home Health & Hospice Providers

On-Demand
Training

Recognizing & Overcoming Unconscious/Implicit Bias (complimentary)

Recorded
Webinar
6/15/20

Engaging Patients for Meaningful Results in the Face of Change (complimentary)

Recorded
Webinar
6/11/20

When Is the Right Time to Bring in a Consultant?

Recorded
Webinar
6/10/20

Shape High-Performance Teams to Strengthen Results During the COVID-19 Crisis