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Member Login
Search
  • What is Hospice and Palliative Care?
    • History of Hospice
    • What is Hospice Care?
      • Anna's Hospice Journey
    • What is Palliative Care?
    • What is Aid in Dying?
    • Don't Wait to Talk about the Care You Would Want
    • Caregiving, What’s Your Plan?
    • Life Stories Create Memories
    • Advance Directives
    • Get Your Advance Care Planning Guide
    • Choosing a Hospice or Palliative Care Provider
      • Find a Hospice or Palliative Care Provider
    • Grief and Loss
      • Find a Grief Support Group
    • CHAPCA Resources Library
    • Additional Helpful Websites
    • Hospice Fraud
  • Program | Services | Jobs
    • Education
      • CHAPCA Education Compliance Clinical Leadership Billing
      • CHAPCA On Demand Education
    • 2025 CHAPCA Certified Leadership
    • Associate Member Partnerships
      • Axxess
      • Community Health Accreditation Partner (CHAP)
      • Compassion & Choices
      • Data Soft Logic
      • HealthCare ConsultLink
      • Horizon Oxygen & Medical Equipment Inc
      • Hospice Medical Director Certification Board ( HMDCB)
      • National Government Services (NGS)
      • Trella Health
      • WellSky
    • Hospice Job Seekers
    • Publications
    • WHV - Trauma Informed Care Initiative
      • Veteran Resources
      • Trauma Informed Care Initiative
      • Resources for Providers
      • Training Resources
      • Data Assessment
      • VA Support
      • Helpful Links
  • Join CHAPCA
    • Benefits of Provider Membership
    • Benefits of Associate Membership
    • Benefits of Professional Education Pass
  • Donate | Advocate | Volunteer
    • Donate
    • Advocate
    • Volunteer
  • About Us
    • Board of Directors
    • Committees
    • Annual Financial Report
    • CHAPCA Articles of Incorporation
    • CHAPCA Bylaws
    • Privacy Policy
    • Contact CHAPCA

Missed Opportunities - On Demand Education

Hospice Education: Billing, Clinical Compliance, Leadership Skills

Providing training for 43 years, the Essential Education Webinar Network and the Hospice and Home Care Webinar Network currently partner with over 34 state trade associations to deliver quality webinar training nationwide. The synergy of these relationships allows them to successfully deliver more than 60 webinars annually, covering critical issues for Hospice and Home Care professionals. Below is a list of on demand webinars available through their site. Members get an additional amount off of the price of any selected webinar.

Recorded 04/23/2025

Hospice FY 2026 Proposed Rule 

Recorded 04/16/2025

HOPE Series Part 3 Chapter 2, Section A: Administrative Information

Recorded 04/09/2025

Navigating CR 13882: Essential Hospice Claim Changes Effective April 2025

Recorded 03/19/2025

Hope Series: Chapter 2 intro, Section F – Preferences, Section M – Skin Conditions

Recorded 

Hope Series: The Year of HOPE – Introduction

Recorded 02/04/2025

Hospice Regulatory Whiplash and How to Cope

Recorded 12/18/2024

Face-to-Face Clinical Note vs. CTI Physician's Narrative

Recorded 10/16/2024

The Point of Each Visit

Recorded 9/25/2024

How the Surveyor Sees Compliance with the Core hospice COPs

Recorded Webinar 8/21/2024

The Office of Inspector General has Plans for Hospice

Recorded Webinar 8/14/2024

FY 2025 Hospice Wage Index and Payment Final rule

Recorded Webinar 7/17/2024

Sneak Peek at the HOPE Tool

Recorded Webinar 6/26/2024

Individualizing each hospice plan of care

Recorded Webinar 05/15/2024

Hospice Special Focus Group – Know Your Risks

Recorded Webinar 05/07/2024

Mastering Documentation: Leveraging LCD Guidelines for Certifying of Terminal Illness in Hospice Care

Recorded Webinar 4/30/2024

The Comprehensive Assessment Narrative

Recorded Webinar 4/18/2024

FY 2025 Hospice Wage Index Analysis Alert

Recorded Webinar 3/28/2024

Understanding CalAim

Recorded Webinar 3/14/2024

How to Market Without Violating the Law

Recorded Webinar 3/13/2024

GIP eligibility, treatment/care and documentation vs. Respite in-patient care

Recorded Webinar 3/12/2024

Medi-Cal News: New Hospice Election and Non-Covered Items, Services and Drugs Notification Forms Required

Recorded Webinar 02/21/2024

A valid Certificate of Terminal Illness narrative

Recorded Webinar 01/17/2024

Understanding the Hospice Care Index

Recorded Webinar 12/14/2023

Leveling up your Hospice in 2024

Recorded Webinar 12/06/2023

Year End Federal Regulatory Update - Details and Deadlines

Recorded Webinar 11/16/2023

Top Hospice Denial Reasons and How to Avoid Them

Recorded Webinar

 

10/19/2023

IDG Participation and Documentation That Pays

Recorded Webinar 9/28/2023

GET THE SCOOP! CMS FY2024 Hospice Payment Rule

Recorded Webinar 09/20/2023

 

 

What regulators and auditors are looking for in ADRs

Recorded Webinar 08/23/2023

Value-based Care for Hospice and Palliative Care: Beyond VBID

Recorded Webinar 08/16/2023

Free tools to inform your hospice QAPI program

Recorded Webinar 07/19/2023

Election addendum vs. ABN and NOE vs. Election Statements – Elements required for each.

Recorded Webinar 6/21/2023

Use of specific tools to effectively document hospice decline.

Recorded Webinar 5/30/2023

A Pilgrim's Way through Grief

Recorded Webinar 5/17/2023

Understanding Hospice Star Ratings

Recorded Webinar 5/10/2023

CA Fraud Enforcement Actions Lessons for Providers

Recorded Webinar 04/13/2023

Hospice Program for Evaluating Payment Patterns Electronic Report (PEPPER) Review

Recorded Webinar 04/12/2023

HHA Functions/Tasks in The Home Health Setting

Recorded Webinar 03/29/2023

Caring for Difficult Patients and Families While Caring for Ourselves

Recorded Webinar 

03/08/2023.

Obtaining Consent to Hospice Care for the Unrepresented Incapacitated Individual

Recorded Webinar 02/16/2023.

Compliance Training Hospices Sales and Marketing Practices in California

Recorded Webinar 

02/14/2023.

CMS Appendix M Update: What You Need to Know

Recorded Webinar 

09/20/2022.

Recertification Readiness: Evaluating and Documenting Eligibility

Recorded Webinar 

09/14/2022.

The Impact of Culture on Dying

Recorded Webinar 

09/01/2022.

Collaborating w/ Hospice Agencies to Provide Care to Residents in RCFE

Recorded Webinar 08/23/2022

The Final Rule 2023

Recorded Webinar 0

8/1/2022.

Breaking Down All the Moving Components of Admissions to Hospice

Recorded Webinar 04/13/2022

Health Literacy

Recorded Webinar 4/07/2022

Interdisciplinary Team Approach to Compliant Hospice Documentation Part 3

Recorded Webinar 3/31/2022

Interdisciplinary Team Approach to Compliant Hospice Documentation Part 2

Recorded Webinar 3/24/2022

Interdisciplinary Team Approach to Compliant Hospice Documentation Part 1

Recorded Webinar 3/15/2022

LVN Scope of Practice Application in Hospice Care

Recorded Webinar 3/1/2022

File your 2021 Annual Hospice Utilization Report with Confidence!

Recorded Webinar 2/25/2022

Hospice Interdisciplinary Core Primer

Recorded Webinar 1/27/2022

Designing a Bereavement Program That Meets Today’s Unique Needs

Recorded Webinar 1/26/2022

Making the Connection: Telephone Skills That Enhance Branding, Access, & Patient Loyalty

Recorded Webinar 1/24/2022

Driving Business from Undervalued Referral Segments: Personal Care Companies

Recorded Webinar 1/20/2022

Serve More with Successful Selling Series: Building a Bridge Between Clinical & Sales Staff

Recorded Webinar 1/19/2022

Hospice 101: Creating a Solid Foundation for New Staff & Refreshing the Basics

Recorded Webinar 1/13/2022

Working with Challenging Personalities: Traits, Disorders & Interventions

Recorded Webinar 1/12/2022

Top 10 Legal & Compliance Mistakes of Email, Social Media, Zoom & Other E-Tools

Recorded Webinar 1/05/2022

Influence Positivity & Eliminate Negativity from the Workplace (Complimentary)

Recorded Webinar 12/16/2021

Igniting & Inspiring Your Team for Success

 

Recorded Webinar 12/15/2021

 

 

 

Get Volunteers Back on Track Series: Designing a Comprehensive Volunteer Program that Meets Today’s Unique Needs

Recorded Webinar 12/09/2021

The Days of Muffin Marketing are Over: Develop Your Professional Growth Model

Recorded Webinar 12/08/2021

Hospice Aide Services: Enhancing RN Supervision

Recorded Webinar 12/07/2021

Stopping the Staffing Turnover Crisis

Recorded Webinar 12/02/2021

Medicare Advantage 2022 Hospice Update: Value-Based Insurance Design Model (VBID)

Recorded Webinar 12/01/2021

Get Volunteers Back on Track Series: Looking Closely at "What Counts" Towards the Volunteer 5%

Recorded Webinar 11/30/2021

Digging into Home Health Value-Based Purchasing (VBP) Details

Recorded Webinar 11/18/2021

Meeting Makeover: Transform Your Group Dynamic

Recorded Webinar 11/17/2021

Get Volunteers Back on Track Series: Raising the Bar for Volunteer Programs: Lessons Learned from COVID-19

Recorded Webinar 11/10/2021

22 Tactics to Increase Your CAHPS Scores in 2022

Recorded Webinar 11/9/2021

How HIPAA Impacts Email & Text Messaging: Communication Compliance for Healthcare Providers

Recorded Webinar 11/8/2021

Management Training Part 3: Engagement & Growth - Business Development, Customer Service, Patient Satisfaction & Payment Models

Recorded Webinar 11/4/2921

2021 Hospice Social Worker & Chaplain Series: Presence & Authenticity - Do These Belong to Us or Them?

Recorded Webinar 11/3/2021

Board Review: Is Your Board Effective for Today’s Healthcare Environment?

Recorded Webinar 10/28/2021

The Secret Ingredient to Success: Emotional Intelligence

Recorded Webinar 10/27/2021

Hospice Management & Clinical Supervision Training Course: Management Training Part 2: Leadership - Case Management, Competencies, HR & Effectively Managing You

Recorded Webinar 10/21/2021

 

2021 Hospice Social Worker & Chaplain Series: Tackling Social Isolation & Loneliness - Solutions & Interventions

Recorded Webinar 10/14/2021

Business Writing Boot Camp, Including Critique of Your Own Writing Sample

Recorded Webinar 10/13/2021

Management Training Part 1: Compliance & Regulatory - COPs, QAPI & Emergency Management

Recorded Webinar 10/7/2021

2021 Hospice Social Worker & Chaplain Series: Responding to Suicidal Ideation & Requests for a Hastened Death

Recorded Webinar 10/4/2021

11 Tactics to Grow Your Hospice with Hospital Business

Recorded Webinar 9/30/2021

2021 Hospice Billing Series: Hospice Billing Part 3 Face-to-Face, Hospice CAP & Palliative Care

Recorded Webinar 9/22/2021

Medical Review & the Targeted Probe & Educate (ADR) Process: FAQs & Tips to Successfully Maneuver Audits

Recorded Webinar 9/21/2021

Readying your Telehealth Program for the Post-Pandemic Transition

Recorded Webinar 9/16/2021

2021 Hospice Billing Series: Hospice Billing Part 2 Details of Medicare Claims Processing

Recorded Webinar 9/9/2021

Hospice 201: A Deep Dive into CMS & Payment Model Updates for CY2022, Compliance, Regulations & Targeted Probes

Recorded Webinar 9/2/2021

 2021 Hospice Billing Series: Hospice Billing Part 1 Eligibility Requirements & Notice of Election

Recorded Webinar 9/1/2021

ICD-10 Coding Updates & Revisions: FY2022 for Hospice & Home Health

Recorded Webinar 8/26/2021

Hospice 2022 Final Payment Rule & Quality Update

Recorded Webinar 8/25/2021

Marketing Hospice so Patients & Families Benefit Longer

Recorded Webinar 8/24/2021

Conducting Mock Surveys to Ensure Agency Readiness & Compliance

Recorded Webinar 8/17/2021

Creating HIPAA Compliant Email & Social Media Content that Communicates Clearly with Patients & Peers

Recorded Webinar 8/16/2021

The Seven Pillars of Growth: A Road Map for Sustainable Results

Recorded Webinar 8/12/2021

Obtaining Truly Informed Consent: Real-life Situations for All Team Members

Recorded Webinar 8/11/2021

Effectively Manage Hospice Live Discharges Part 2: Eligibility Assessment, Documentation, Discharge Planning, & the Care Continuum

Recorded Webinar 8/04/2021

Effectively Manage Hospice Live Discharges Part 1: Measuring, Monitoring, Guidelines & Regulations

Recorded Webinar 7/29/2021

Counseling Interventions for Complex Situations: Differentiating Grief, Sadness & Depression

Recorded Webinar 7/27/2021

How to Avoid the Top Five Survey Deficiencies & Denials

Recorded Webinar

7/22/2021

Key Strategies for Successful Emergency Department Relationships & Patient Transitions

Recorded Webinar 7/21/2021

 The Art & Science of Persuasion: Increase Your Influence

Recorded Webinar 7/20/2021

Medication Adherence Technology for the Home

Recorded Webinar 7/15/2021

Strengthening Your Referral Inquiry to Admission Process

Recorded Webinar 7/07/2021

FAQs for Hospice Social Workers & Chaplains: Eligibility, Comprehensive Assessments, POC, IDG & Visit Frequency

Recorded Webinar 6/23/2021

Emergency Preparedness: How to Create an Effective, Integrated & Communicated Plan & Agency Program

Recorded Webinar 6/22/2021

Maximize Your Hospice QAPI Program to Boost Organizational Compliance & Performance

 Recorded Webinar 6/17/2021

The "Good Death" - Assisting People to Design a Meaningful End-of-Life Experience

 Recorded Webinar 6/15/2021

Marijuana HR Policy & Best Practices: Handling Employee Medical & Recreational Use

Recorded Webinar 6/10/2021

World Class Service Excellence: 90 Ideas in 90 Minutes!

Recorded Webinar 6/9/2021

Population Health Management: Has Your Agency Embraced This Paradigm Shift?

Recorded Webinar 6/1/2021

Why Life Review Should Be a Hospice Priority (Complimentary)

 Recorded Webinar 5/27/2021

Send It Like You Mean It: Writing Effective Email in the Workplace

Recorded Webinar 5/26/2021

Community Based Palliative Care: How to Integrate Your Program into the Community

 

 
 View Additional HHWN OnDemand Webinars 
View CHAPCA Calendar


On Demand Education

Welcome to the CHAPCA On-Demand Webinar Library.  Webinars can be purchased at the non-member rate specified on the form.  Please use the order form to complete your purchase.  You will receive an email containing a link to the presentation and handouts (if any).

*Please note: CE credits are not provided for these recorded classes.  

Order Here

Hospice Care Index & Hospice Visits in Last Days of Life

Presented by Carol Javins, RN, BSN -  Acclivity Health Solutions | January 18, 2022

Two new claims-based measures will be publicly reported in 2022 – HCI and HVLDL. The HCI is brand new to hospices and includes ten different indicators of performance comprising the Index. It is a measure that is complex and utilizes hospice claims data over a two-year period. This session will focus primarily on these aspects of the HCI and what hospices should be addressing in daily operations to impact the HCI, but will also include a review of the HVLDL and its most frequently asked questions.


 

CMS Regulatory Update

Presented by: Jennifer Kennedy, Community Health Accreditation Partner (CHAP) | December 13, 2021

Effective January 1, 2022 CMS survey process and enforcement remedies will go into effect. These changes will expand CMS authority to impose sanctions on hospices. Whereas in the past, hospices implemented plans of correction in response to deficiencies identified during federal surveys, they are now also facing civil monetary penalties, suspension of payment for new admissions, temporary management, directed plan of correction and directed in-service training. In this webinar, Dr. Jennifer Kennedy, Community Health Accreditation Partner (CHAP) Vice President of Quality and Standards will explain the rules regarding how these federal sanctions work.


The California End of Life Option Act and Improvements to the Law

Presented by: Samantha Trad | Amanda Villegas | Sue Kensell | Bonnie McKeegan | December 8, 2021

During the webinar, you will:

  • Learn about SB 380 and the changes going into effect January 1, 2022
  • Shared stories directly from family members who have experienced MAID
  • Learn the Hospice role in MAID

California Legislative Update

Presented by: Sheila Clark, California Hospice and Palliative Care Association | Robert Drake, Compassion & Choices | November 10, 2021

Join us for a presentation on the new California Legislative Updates, where we go over what they are and how they will affect your hospice moving forward once they take effect.

Robert Drake, Compassion & Choices
SB 380, End-Of-Life Option Act

Sheila Clark, CHAPCA
SB-664 Hospice licensure: moratorium on new licenses.
AB-1280 California Hospice Licensure Act of 1990/ Referral
SB-353 Health care coverage: language assistance.


FY2022 Hospice Regulatory Update / California Legislative Update - Recorded August 31, 2021

Presented by: Kathy Ahearn, Ahearn Advisement Partners | Sheila Clark, California Hospice and Palliative Care Association

Sheila Clark provides a California Legislative Update on SB 664, SB 353 and AB 1280.

Kathy Ahearn discusses the Final Hospice Rule and will summarize:

  • Revisions to labor shares and hospice payment rates
  • Election statement addendum requirements and permanent condition of participation changes
  • Hospice Care Index measure details
  • CAHPS Hospice Survey star rating
  • HQRP public reporting changes

Trauma Informed Care Panel Discussion

Presented by: Dr. Quy Tran & his Multidisciplinary Team | August 19, 2021


Chronic vs. Terminal: Pulmonary (Part 4 of 4)

Presented by: Carol Javens, Axxess and Charese Brooker, RN, CHPN| August 10, 2021

Learning Objectives:

  • Participants will understand the documentation by the IDG team on admission and throughout the patient’s stay on hospice that supports – or risks – pulmonary patients’ longer length of stay
  • Participants will understand the National Government Services (NGS) Local Coverage Determinations applicable to end-stage pulmonary diseases.
  • Participants will understand how respiratory challenges pose the need for additional care for hospice patients.
 

Chronic vs. Terminal: Cardiac Care (Part 3 of 4)

Presented by: Carol Javens, Axxess and Charese Brooker, RN, CHPN| July 20, 2021

Learning Objectives:

  • Participants will understand the challenges that cardiac patients may face while in hospice care.
  • Participants will learn about the National Government Services (NGS) Local Coverage Determinations applicable to end-stage cardiac disease at admission and throughout the patient’s stay on hospice.
  • Participants will learn how documenting non-disease specific measures of decline and symptoms that resist hospice interventions.

Chronic vs. Terminal: Neurological Care (Part 2 of 4)

Presented by: Carol Javens, Axxess and Charese Brooker, RN, CHPN| June 29, 2021

Learning Objectives:
  • Participants will understand he National Government Services (NGS) Local Coverage Determinations applicable to end-stage neurologic diseases
  • Participants will understand how the IDG documentation can support – or jeopardize – the patient’s hospice eligibility.
  • Participants will understand when patients with a variety of neurological conditions should be classified as "chronic" or "terminal."

Chronic vs. Terminal: Eligibility Tools (Part 1 of 4)

Presented by: Carol Javens, Axxess and Charese Brooker, RN, CHPN| June 8, 2021

Learning Objectives:

  • Participants will understand why accurate, consistent assessments are vital to effective patient care.
  • Participants will understand what is measured in the PPS assessment.
  • Participants will understand what is measured in the FAST assessment.
  • Participants will understand what is measured in the NYHA assessment.

Top Ten Compliance Mistakes

Presented by: Greg Grabowski and Jennifer Kiehl, Hospice Advisors | May 11, 2021

Learning Objectives:

1. To be able to diagnosis and remedy these case study compliance pitfalls in your organization
2. Understand how to develop and implement corrective-measures to prevent similar compliance errors and single-points-of-failure.
3. Understanding the requirements under the hospice Medicare benefit
4. Provide guidance to hospices regarding appropriate behavior as it relates to fraud and abuse.


Prepare for Success with Medicare's New 2021 Home Health Billing Requirements

Presented by: Arlene Maxim and Sophia Saldivar, Axxess | February 11, 2021

This webinar provides an overview of the Medicare Request for Anticipated Payment (RAP) billing changes and how this will impact your bottom line. You will learn how to tighten operational processes to prevent 2021 payment penalties.
Objectives:
1. Review the background of the regulatory changes and how this will impact your bottom line.
2. Review how technology can ensure a successful transition for 2021.
3. Explore how to tighten operational processes to prevent RAP penalties.


PEPPER: Comparative Data for Hospice

Presented by: Annie Barnaby, RELI Group, Inc. | February 19, 2021

The session will review the comparative data reports known as “PEPPER” (Program for Evaluating Payment Patterns Electronic Report) that our team develops through a contract with CMS. We will provide a high-level overview of the PEPPER and how it can support compliance efforts, review the target areas in the recent release (version Q4FY19) of the Hospice PEPPER, share a sample PEPPER, discuss how hospices can obtain their PEPPER, and review other available resources.


 

AB685 Compliance in Hospice and Palliative Care

Presented by: Justin Cullifer, WellEntry | December 17, 2020

Justin Cullifer from WellEntry provides an explanation of AB 685, its implications, and ways to leverage affordable technology to help.


Practical Tips and Resources for Veterans on Hospice Care

Presented by: Zaundra Ellis, Axxess | Tammy Ross, AXXESS | November 11, 2020


Screening and COVID-19 – Unique Challenges for Homecare and Hospice

Presented by Justin Cullifer, WellEntry | October 22, 2020

Join us as we discuss the COVID-19 screening challenges in Homecare and Hospice.
Objectives:
1. Screening challenges faced by the home care and hospice industry
2. Insights and recommendations for addressing these challenges
3. How technology plays a role in screening


 

Closing the Loop Between the Hospice Assessment and the Plan of Care

Presented by Lisa Meadows, Accreditation Commission for Health Care (ACHC) | September 2, 2020

This presentation will review the process for creating a plan of care that includes the goals and interventions based on the patient and family needs as identified in the initial, comprehensive and updated assessments. Participants will also be able to identify the top deficiencies cited related to care planning.

Hospice Regulatory Update 

Judi Lund Person, BA, MPH, CHC, National Hospice and Palliative Care Organization | August 18, 2020

Join the NHPCO as they present recent updates to hospice regulations. This webinar is $150 to purchase.


Trauma Informed Care Q & A with Dr. Tran

Quy Tran, MD, Medical Director, Hospice and Palliative Care | August 17, 2020

Join CHAPCA and Dr. Tran and his multi-disciplinary team at VA Northern CA Health Care System for a Live panel discussion on Trauma Informed Care.

  • Anupam Agarwal, MD, Associate Chief of Staff, Geriatrics and Extended Care
  • Michelle Bagford, Chief Nurse, Geriatrics and Extended Care
  • Quy Tran, MD, Medical Director, Hospice and Palliative Care
  • Cynthia Alli, MD, Medical Director, Home Based Primary/Palliative Care
  • Jessica Langston, MD, Staff Physician, Palliative Care
  • Ann Soloway, NP, Palliative Care Coordinator
  • Rochelle Foster, NP, Inpatient Hospice Unit
  • William Collins, PhD, Psychologist, Home Based Primary Care
  • Joseph Giorgio, PhD, Psychologist, Home Based Primary Care
  • Franklin Yapp, Acting Chief of Chaplaincy
  • Hilary Elkin, Home Based Primary Care Program Director, East Bay
  • Nancy Smith, Chaplain, Martinez Center for Rehabilitation and Extended Care
  • Deborah Larson, RN, Palliative Care
  • Hiep Nguyen, Pharmacist, Home Based Primary Care
  • Saemi Cho, Pharmacist, Home Based Primary Care

Best Practices Infection Control | Working Together |  Assisted Living and Hospice 

Joint CHAPCA/CALA Webinar | Presented by Sheila Clark, CHAPCA and Josh Allen, Allen Flores Consulting Group | July 16, 2020

Explore the benefits of Assisted Living and Hospices working together on COVID-19 pandemic Infection control. Recognize and manage high-risk areas for the assisted living and hospice staff.  Resident safety is our priority. 


 

Understanding the Hospice Regulatory Requirements When Caring for Patients in Long Term Care

Presented by Lisa Meadows, Accreditation Commission for Health Care (ACHC) | June 14, 2020

Jointly caring for patients who reside in a long-term care facility can enhance the end-of-life experience for both the patient and family as well as the long-term facility staff. It can also be a tricky regulatory road to navigate.  This webinar will review the Medicare Conditions of Participation that are specific to hospice providers and for long-term care facilities when jointly care for patients in a long-term care facility. Knowing both sides of the regulations will allow hospice providers to gain a better understanding of the challenges faced by both entities.


 

A conversation with Barbara Karnes, RN about providing quality end of life care during the Covid-19 outbreak.

Presented by Barbara Karnes, RN, BKBooks.com | May 28, 2020

In this complimentary 30 minute Q&A, Barbara Karnes (Award winning end of life educator, author and thought leader) will address CHAPCA members' questions and concerns about the impact of the pandemic on end of life care-giving. What are the professional challenges? What are the personal challenges? How do we provide quality care from a distance? 


What you need to know about The Cares Act, 401(k)-403(b) relief provisions and other COVID-19-related stimulus. 

Presented by Jesse McLeod and Abbas Moloo, Mutual of America Financial Group | May 26, 2020

Many are aware of the general provisions of the CARES Act however; few know of the provisions that relate to their retirement plan and how these provisions may help.

While saving is paramount to financial health, doing so can be difficult during trying times such as these. The $2 trillion Coronavirus Aid, Relief, and Economic Security (CARES) Act, which was signed into law on March 27, 2020, aims to combat that difficulty through various provisions. This webinar will cover answers to some questions you may have about how the Act may impact you, as well as your retirement savings.


Approaches To Medication And Symptom Management

Presented by Brandon Copeland, Optum Hospice Pharmacy Services | April 23, 2019

Best practices in regards to medication regimens for hospice patients.

Objectives 

  • Identify patient specific variables to individualize medication use 
  • Select medications based on comprehensive patient assessment 
  • Identify appropriate pharmacological dosing for commonly used medications 
  • Recognize adverse effects and drug metabolism 


Hospice PEPPER: A Step-by-Step Guide to Interpreting and Analyzing the Report

Presented by Carrie Cooley, Weatherbee Resources | April 28, 2020

A step by step guide to interpreting and analyzing the 11 target and other PEPPER Report elements to self-identify and self-correct any areas of payment vulnerability. 

Objectives 

  • Identify and recall the 5 major components of the PEPPER Report. 
  • Recall the difference in the hospice provider’s percent data and percentile ranking. 
  • Interpret and analyze each of the 11 target areas to identify trends (positive or negative) in the provider’s claims data. 
  • Discuss how to review the Top Terminal Diagnosis and Live Discharge by Type portions of the PEPPER. 
  • Explain the significance of a PEPPER Target Area being at or above the 80th percentile. 

 


Leading With Clarity: Tip Of The Spear

Presented by Tiffany Coughran, Chaplain, Grief Systems LLC | April 23, 2020

Leaders during this COVID crisis are more stressed than ever. Needs are greater with few resources. Learn how to capitalize on your energy, your emotional bandwidth, and your team by carrying the load differently. Gain critical insights to perform logically in a highly emotional pandemic. See leadership with more clarity using this unique training "Tip of the Spear"; an unforgettable visual framework to immediately implement.

Objectives 

  • Keep team members committed to tasks even with limited resources 
  • Stay mentally alert and effective even with long hours 
  • How to financially survive unprecedented need and loss 
  • Strategically survive financially in unprecedented need and loss 
  • Lead at home in addition to work life 

Intro to the BFCC-QIO Programs

Presented by Presented by Bryan Fischer of Livanta | December 3, 2019

Livanta was recently awarded the contract to serve as California's Medicare Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). CHAPCA is assisting Livanta with their request to complete and submit a Memorandum of Agreement (MOA) with Livanta.  This MOA is a requirement of participation in Medicare [42 U.S.C.§1866 (a) (1) (E)] and a new MOA must be signed at the beginning of each new BFCC-QIO contract cycle.  

Objectives 

  • Hear about Livanta’s role as a Medicare Beneficiary and Family Centered Care - Quality Improvement Organization (BFCC-QIO). 
  • Learn key differences between QIOs 
  • Review three key provider action items for Medicare compliance. 

Utilizing Volunteers

Presented by Lisa Meadows of Accreditation Commission for Healthcare (ACHC) | December 13, 2019

This webinar will review the Medicare CoP requirements a provider must be in compliance with in order to participate in the Medicare program and also will provide valuable information on how to set up a strong volunteer program. 

Objectives 

  • Review the Medicare Conditions of Participation regarding Volunteer Services 
  • Review CHAPCA 
  • Address commonly asked questions regarding volunteer services 

Incorporating End of Life Option Act into Hospice Practice

Presented by Laura Koehler, Hospice by the Bay | February 13, 2018

Hospice by the Bay presents a comprehensive explanation of EOLOA .

Objectives 

  • Describe one agency’s process for creating and updating a comprehensive approach to the California End of Life Option Act (EOLOA). 
  • Understand the demographics and characteristics of patients taking advantage of this law in the SF Bay Area. 
  • Describe the impact of EOLOA deaths on clinical staff and effective ways to provide support. 

Adding Palliative Care Services to Your Hospice License in California

CDPH presents an explanation for their new palliative care pilot program and how to apply.

Objectives 

  • Identify the purpose of the new palliative care pilot program 
  • Overview of the palliative care pilot 
  • Application process for the Pilot 
  • Reporting Requirements for the pilot participants 


Safe Prescribing During The Opiod Epidemic

Presented by Terri Maxwell and Marisa Todd, Enclara Pharmacia | June 26, 2018

Guidelines on how to create safe prescribing decisions for hospice and palliative patients to help prevent opioid dependence 

Objectives 

  • Describe recent federal guidelines and state regulations related to opioid prescribing and the state of the current opioid epidemic 
  • Discuss a balanced approach to opioid prescribing in hospice and palliative care 
  • Address patient and family opioid-related concerns 

Learning From Our Hospice For A More Compliant Future 

Presented by Lisa Meadows, Accreditation Commission for Health Care | March 31, 2020

This webinar will identify the difference in a standard level deficiency and a Condition level deficiency and discuss the impact of Condition level deficiencies for a Medicare certification/re-certification survey. We will also review strategies to avoid common deficiencies that lead to a Condition level finding utilizing the interdisciplinary approach. 

Objectives 

  • Identify the difference in  a standard level deficiency and a Condition level deficiency 
  • Identify the deficiencies cited during a Medicare certification/re-certification survey 
  • Discuss strategies to avoid common deficiencies that lead to a Condition level finding 


Workplace Violence Protection

Presented by Mark W. Mooring and Juan Pulido | March 31, 2020

This webinar will support hospice leadership, managers, and practitioners understand the key challenges, lessons learned, and the important steps to implement the comprehensive CalOSHA Workplace Violence Prevention in Healthcare Standard, Section 3342 Regulation effective as of April 1, 2018. Valuable insights on requirements including but not limited to the workplace violence prevention plan, policy and procedures, training, conducting risk assessments, creating compliant incident report, and more. 

Objectives 

  • Provide past and present key dates for a historical overview of the Cal/OSHA Regulation for Hospice Members 
  • Help hospice members understand and identify Cal/OSHA Section 3342 regulation requirements applicable to hospice operations 
  • Deliver key insights and recommendations on implementing the Cal/OSHA regulation 
  • Identify and discuss the complex training requirements facing hospice operations, including the training of vendors, contractors, and physicians 


Meaningful & Compliant IDG Meetings

Colleen O'Keefe, Weatherbee Resources | May 21, 2019

Regulations and recommended practices regarding interdisciplinary meetings, the plan of care, and care coordination.

Objectives 

  • List the 5 Standards included in the 418.56 Condition of Participation: Interdisciplinary Group (IDG), care planning, and coordination of care. 
  • Cite strategies and documentary processes to ensure compliance with the 5 Standards. 
  • Identify tactics to establish an effective interdisciplinary group review and care planning process. 


CMS Emergency Preparedness Rule Changes Since 2017

Presented by Nora O'Brien, Connect Consulting Services, Inc. Emergency Management, Business Continuity, & Disaster Recovery Firm | November 13, 2019

Connect Consulting Services will review the Centers for Medicare and Medicaid Services (CMS) Emergency Preparedness Rule Changes since they were finalized in 2017 as well review the upcoming changes relating to the Omnibus Burden Reduction (Conditions of Participation) Final Rule CMS-3346-F that goes into effect on November 29, 2019. Our webinar will share the lessons learned and challenges for CMS providers that have worked towards developing their emergency preparedness compliance programs. 

Objectives 

  • Overview the CMS Emergency Preparedness Requirements 
  • Key CMS EP Rule Changes 
  • How CMS Providers are faring on meeting the requirements and passing their surveys 
  • CMS Emergency Preparedness Compliance strategies 

Education is 90% of Our Job 

Presented by Barbara Karnes, RN, Barbara Karnes Books | November 14, 2019

Strategies and guidelines on how to learn the best way to set up expectations of hospice and end of life care.

 


Introduction to Accreditation Commission for Health Care (ACHC)

Presented by Lisa Meadows, Accredition Commission for Health Care (ACHC) | November 26, 2019

Join this webinar to learn about ACHC, Accreditation Commission for Health Care, and the resources available to assist with the survey process, from licensure to initial Medicare certification and re-certification surveys. 


Drug Destruction & Disposal

Presented by Monica Han, Enclara Pharmacia | September 18, 2018

Best practices for safe disposal of controlled substances for home hospice providers 

Objectives:

  • Clarify the role of home hospice providers in disposing of controlled substances in accordance with the DEA 2014 Disposal Act and state regulations 
  • Identify changes in state and federal regulations related to medication destruction and disposal in hospice 
  • Describe ways to properly dispose of medications in hospice home care 

California SIP Webinar Series: Transforming the Management of Seriously Ill Patients

Presented by Jeremy Powell, Acclivity Health Solutions | August 16, 2019

An explanation of current and emerging CMS payment models and the intersection between hospice, palliative and primary care.

Objectives:

  • Describe how Primary Care First and Seriously Ill Populations will affect my hospice in 2020. 
  • Understand how SIP program will provide reimbursement for services you cannot bill for today. 
  • Evaluate earlier access to hospice-ready or soon-to-be hospice appropriate patients. 
  • Increase referrals through stronger relationships with community providers and with Medicare Advantage payers, giving you an advantage over other hospices.
  • Achieve 20-25% gross margins in a program that increases visibility to 12 months of patients, who already qualify for Hospice while getting paid to support their adoption of the benefit for the full 6 months.
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