California Hospice and Palliative Care Association (CHAPCA)

This privacy and policy statement outlines policies and practices of the California Hospice and Palliative Care Association (CHAPCA) regarding refund practices, sending and exchanging of personnel information you send to CHAPCA, and collection of personal information from visitors and members to our website, and how it may use and disclose that information. 

We encourage you to read this policy before using www.calhospice.org.

Your use of the website signifies that you agree with all policy terms. Do not use our website if you disagree with the CHAPCA Privacy and Administrative Policy outlined here.

Refund Policy 

Refunds, less an administrative fee of $75.00 per registration, are offered for in-person workshops and annual conferences when requests are submitted to [email protected] 30 business days before each event start date. No refunds are available for online education or, webinars or job postings. No refunds will be issued for an "An act of God".  An act of god is described as an event outside of human control or activity, such as a natural disaster like a fire, flood, or earthquake. CHAPCA may issue credit to future events. 

Refunds are not available for membership dues.

Links to External Sites

CHAPCA has no control over links external to our site and makes no representation of the quality, accuracy, or content of any information such links provide. These links are not intended to be comprehensive. The links to external sources on this website do not imply CHAPCA endorsement of any products, services, or information presented on these external sites, nor does CHAPCA make any representations as to the accuracy of the information on them.

This Policy describes only the privacy practices applicable to the CHAPCA website. It does not apply to websites found at other locations, including any websites linked to the CHAPCA website or operated by entities affiliated with CHAPCA. CHAPCA has no control over the privacy practices of external Web sites. Please read and understand the policies of all websites concerning their privacy practices. For information concerning the privacy practices of websites operated by other entities, including CHAPCA-affiliated entities, please consult their privacy and administrative policies posted on those websites.

What personal information do we collect and why do we collect it?

CHAPCA may collect personal information about you (such as your name, postal address, telephone number and email address) that you provide voluntarily. You ordinarily are not required to register or provide personal information to access the public section of our website, but the members section of the website does require registration. CHAPCA will use your personal information only as permitted by this Policy.

CHAPCA may collect personal information online for all legal purposes, which include, but are not limited to:
Names, email addresses, postal addresses, telephone numbers, fax numbers, information for annual conferences and educational programs, and information for annual memberships. Other areas that collect similar information are classified ads, contact us, message boards, and product orders.

Messages that you send to us via email may not be secure. CHAPCA suggests that you do not send any confidential information to us by email, like credit card or checking account information. If you choose to send confidential information to us by email, you accept the risk that a third party may intercept your information. Under no conditions should you send protected health information. 

CHAPCA does not collect or store credit card information on its website or database. All electronic monetary transactions are performed on our third-party secure payment processor's website. CHAPCA's third-party processor, moolahpaymentsgateway.com, uses state-of-the-art encryption security for all transactions. All printed personnel information, credit card forms, and letters submitted are destroyed using secure document shredding.

When do we disclose the personal information we collect?

Except as provided herein, CHAPCA will not sell, rent or otherwise disclose personal information about you to unaffiliated third parties.
We may disclose personal information you have provided through our website to persons or companies that we retain to carry out activities for which you have registered or have otherwise asked to participate. We also will disclose personal information if the law requires it, including to comply with warrants, subpoenas, or other legal processes.

CHAPCA may also allow you to receive email updates and announcements concerning our updates, products, and/or services for the profession and the public. Personal information you have provided to CHAPCA may be used to facilitate those communications.

It is CHAPCA policy that persons and companies to which it discloses personal information must restrict their use of such information to the purposes of their membership agreement with CHAPCA and not disclose that information to others. However, CHAPCA cannot be responsible for any damages caused by the failure of unaffiliated third parties to honor their privacy obligations to CHAPCA. Similarly, CHAPCA is not responsible for the privacy policies and practices of unaffiliated entity websites linked to it.

CHAPCA may provide personal and other information to a purchaser or successor entity in connection with the sale of CHAPCA or substantially all of its assets.

How do we protect your personal information?

CHAPCA takes measures to prevent unauthorized intrusion to its website and unauthorized persons' alteration, acquisition, or misuse of personal information. Notably, credit card information submitted by our website users is encrypted or other encryption mechanisms. However, CHAPCA cautions visitors to its website that no network, including the Internet, is entirely secure. Accordingly, we cannot be responsible for the loss, corruption, or unauthorized acquisition of personal information provided to our website or for any damages resulting from such loss, corruption, or unauthorized acquisition.

What other information do we collect?

When you access and interact with our website, we may collect certain information, often called 'clickstream data.' Such data may include the type of Internet browser and operating system you are using, the pages and information you accessed on our website, the total time spent on our website, and the domain name of the website from which you linked to our site. Clickstream data will not be used to identify you personally and will not be associated or correlated with any website visitor in a personally identifiable manner.

Information placed automatically on your computer - Cookies

We may store certain information on your computer when you view our website. This information may be a small text file called a 'cookie' that can help us improve your experience with our website in many ways. For example, cookies allow us to tailor a website to match your interests and preferences better. Notably, our website uses cookies to help understand which parts of our website are most popular, where our visitors are going, and how much time they spend there. Cookies are read only by the server that placed them and cannot execute any code or virus.

Also, where specific programs associated with our website may require a user ID and password, you may request that we save that information so that you will not have to reenter that information the next time you access the website. This function is accomplished by placing a cookie.

With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions. Please be aware, however, that some features and programs of our website may be unavailable to you if cookies are erased or blocked.

Some cookie uses in connection with our website may be under the control of unaffiliated entities that CHAPCA retains for the management of certain programs and fulfillment of specific visitor/customer requests. CHAPCA cannot be responsible for third-party cookie uses.

Certificates of Compliance. 

CHAPCA MemberClicks Database Certificate of Compliance 

Disclaimer

The California Hospice and Palliative Care Association (CHAPCA), along with its employees, board members, and agents, makes no representations, warranties, or guarantees that this compilation of information is free from errors. We do not accept any responsibility or liability for the results or consequences of using this material, and this information does not constitute legal advice. However, we have made every reasonable effort to ensure the accuracy of the information provided at the time of response and/or publication. Please note that the federal and state regulations governing hospices and other products and services we offer are subject to change. It is your responsibility to stay informed about these requirements. Any regulations, policies, services, products, and/or guidelines mentioned may also change without prior notice. 

Questions.

How can you ask questions about our Privacy and Administrative Policy and access your personal information? If you have questions or concerns about this Administrative Privacy Policy or wish to access your personal information, or request that we not use your personal information for a particular purpose, email [email protected].

Changes to this Policy

This Policy is an authorized statement of CHAPCA practices concerning the collection of personal information through the CHAPCA website and the subsequent use and disclosure of such information. Any summaries of this Policy generated by third-party software or otherwise (for example, in connection with the 'Platform for Privacy Preferences' or 'P3P') shall have no legal effect, are in no way binding upon CHAPCA, shall not be relied upon in substitute for this Policy, and neither supersede nor modify this Policy.

CHAPCA may revise this policy from time to time. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this Policy. You can determine when this policy was last revised by checking the 'Last Revised' at the bottom of this online Privacy Policy. By accessing www.calhospice.org, you agree to our Administrative and Privacy Policy, which is in effect at the time of your use and access.

Last Revised Janaury 1, 2025