Privacy Policy

California Hospice and Palliative Care Association (CHAPCA)

This policy statement outlines policies and practices of California Hospice and Palliative Care Association (CHAPCA) regarding, refund practices, sending and exchanging of personnel information you send to CHAPCA and collection of personal and information from visitors and members to our website and how it may use and disclose that information. 

We encourage you to read this policy before using

Your use of the website signifies that you agree with all terms of this policy. If you do not agree with CHAPCA Privacy Policy outlined here, do not use our website.

Refund Policy 

Refunds, less an administrative fee of $75.00 per registration, are offered for in-person workshops and annual conference when requests are submitted in writing to [email protected] 30 business days prior to each event start date. No refunds are available for on-line education or webinars or job postings. No refunds will be issued for an "An act of God".  An act of god is described as an event outside of human control or activity, such as a natural disaster like a fire, flood or an earthquake. CHAPCA may issue credit to future events. 

Refunds are not available for membership dues.

Links to External Sites

CHAPCA has no control over links that are external and makes no representation as to the quality, accuracy, or content of any information provided by such links. These links are not intended to be comprehensive. Inclusion of links to external sources on this website does not imply endorsement by CHAPCA of any products, services, or information presented in these external sites, nor does CHAPCA make any representations as to the accuracy of the information contained on them.

This Policy describes only the privacy practices applicable to CHAPCA website and does not apply to websites found at other locations, including any websites linked to the CHAPCA website or websites operated by entities affiliated with CHAPCA. CHAPCA has no control over the privacy practices of external Web sites. Please read and understand the policies of all websites with respect to their privacy practices. For information concerning privacy practices of websites operated by other entities, including CHAPCA-affiliated entities, please consult their privacy policies posted at those websites.

What personal information do we collect and why do we collect it?

CHAPCA may collect personal information about you (such as your name, postal address, telephone number and email address) that you provide voluntarily. You ordinarily are not required to register or provide personal information in order to access the public section of our website, but members section of the website does require registration. CHAPCA will use your personal information only as permitted by this Policy.

CHAPCA may collect personal information online for all legal purposes, which include, but are not limited to:
Name, email addresses, postal addresses, telephone numbers, fax numbers, information for annual conference and educational programs, and information for annual memberships. Other areas which collect similar information: classified ads, contact us', message boards, and product orders.

Messages that you send to us via email may not be secure. CHAPCA suggests that you do not send any confidential information to us by email, like credit card or checking account information. If you choose to send confidential information to us by email, you accept the risk that a third party may intercept your information.

CHAPCA does not collect or store credit card information on its website or in its database. All electronic monetary transactions are performed on our third-party secure payment processor's website. CHAPCA third-party processor,, uses state of the art encryption security for all transactions. All printed personnel information, credit card forms and letters submitted is destroyed using a secure document shredding company, Iron Mountain.  

When do we disclose the personal information we collect?

Except as provided herein, CHAPCA will not sell, rent or otherwise disclose personal information about you to unaffiliated third parties.
We may disclose personal information you have provided through our website to persons or companies that we retain to carry out activities for which you have registered or in which you have otherwise asked to participate. We also will disclose personal information if required by law, including compliance with warrants, subpoenas, or other legal process.

CHAPCA also may offer you the opportunity to receive email updates and announcements concerning our services to the profession and the public. Personal information you have provided to CHAPCA may be used to facilitate those communications.

It is CHAPCA policy that persons and companies to which it discloses personal information must restrict their use of such information to the purposes of their membership agreement with CHAPCA and not disclose that information to others. CHAPCA cannot be responsible, however, for any damages caused by the failure of unaffiliated third parties to honor their privacy obligations to CHAPCA. Similarly, CHAPCA is not responsible for the privacy policies and practices of unaffiliated entity websites that are linked to its website.

CHAPCA may provide personal and other information to a purchaser or successor entity in connection with the sale of CHAPCA or substantially all of the assets of the CHAPCA.

How do we protect your personal information?

CHAPCA takes measures to prevent unauthorized intrusion to its website and the alteration, acquisition or misuse of personal information by unauthorized persons. Notably, credit card information submitted by users of our website is encrypted or other encryption mechanisms. However, CHAPCA cautions visitors to its website that no network, including the Internet, is entirely secure. Accordingly, we cannot be responsible for loss, corruption or unauthorized acquisition of personal information provided to our website, or for any damages resulting from such loss, corruption or unauthorized acquisition.

What other information do we collect?

When you access and interact with our website, we may collect certain information often referred to as 'clickstream data.' Such data may include the type of Internet browser and operating system you are using, the pages and information you accessed on our website, the total time spent on our website, and the domain name of the website from which you linked to our site. Clickstream data will not be used to identify you personally and will not be associated or correlated with any website visitor in a personally identifiable manner.

Information placed automatically on your computer - Cookies

When you view our website, we may store certain information on your computer. This information may be in the form of a small text file called a 'cookie' that can help us improve your experience with our website in many ways. For example, cookies allow us to tailor a website to better match your interests and preferences. Notably, our website uses cookies to help understand which parts of our website are most popular, where our visitors are going and how much time they spend there. Cookies are read only by the server that placed them, and are unable to execute any code or virus.

Also, where specific programs associated with our website require a user ID and password, you may have the option of requesting that we save your user ID and password so that you will not have to reenter that information the next time you access the website. This function is accomplished by the placement of a cookie.

With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions. Please be aware, however, that some features and programs of our website may be unavailable to you if cookies are erased or blocked.

Some uses of cookies in connection with our website may be under the control of unaffiliated entities that CHAPCA retains for the management of certain programs and fulfillment of specific visitor/customer requests. CHAPCA cannot be responsible for third party uses of cookies.

Certificates of Compliance. 

CHAPCA MemberClicks Database Certificate of Compliance 



How can you ask questions about our Privacy Policy and access your personal information?

If you have questions or concerns about this Privacy Policy, wish to access your personal information or request that we not use your personal information for a particular purpose email [email protected].

Changes to this Policy

This Policy is an authorized statement of CHAPCA practices with respect to the collection of personal information through CHAPCA website and the subsequent use and disclosure of such information. Any summaries of this Policy generated by third party software or otherwise (for example, in connection with the 'Platform for Privacy Preferences' or 'P3P') shall have no legal effect, are in no way binding upon CHAPCA, shall not be relied upon in substitute for this Policy, and neither supersede nor modify this Policy.

CHAPCA may revise this policy from time to time. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this Policy. You can determine when this policy was last revised by checking the 'Last Revised' at the bottom of this online Privacy Policy. By accessing you agree to our Privacy Policy in effect at the time of your use and access.

Last Revised October 9,2020