HHWN: Delivering World-Class Service Excellence: 60 Ideas in 60 Minutes

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HHWN: Delivering World-Class Service Excellence: 60 Ideas in 60 Minutes

Tuesday, December 13, 2022, 12:00 PM - 1:00 PM PDT

Category: Live Webinar

12:00 PM PST - 01:00 PM PST

01:00 PM MST - 02:00 PM MST

02:00 PM CST - 03:00 PM CST

03:00 PM EST - 4:00 PM EST

Discover tips, tactics, and techniques that create positive patient, client, and staff experiences in this fast-paced session.

Learn practical ways to improve your agency’s culture through integrated service excellence training. Don’t sweat the small stuff; these creative ideas can be implemented quickly and effectively without a massive program overhaul!

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Define the most memorable moments for patients, clients, and families
Use peer coaching to reinforce and sustain desirable service behaviors
Implement fun approaches to service excellence training
Explain how to convey understanding accurately and completely
Make service excellence expected and routine in your organization

WEBINAR DETAILS

What do successful organizations do to maintain the momentum of their service excellence initiatives? Take this opportunity to learn how to sustain current gains and advance your program to the next level. This webinar will review successful programs and initiatives – big and small – using proven methods to help your organization demonstrate world-class service excellence. Strategies of highly regarded service leaders and organizations will be discussed – 60 in 60 minutes!

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Home Health
Home Care
Palliative Care

WHO SHOULD ATTEND?

This informative session is best suited for leaders who want to enhance both their culture of caring and their survey scores. Clinical and nonclinical managers and staff members involved with customer service or patient care who want to provide the best possible service experience will also benefit.

TAKE-AWAY TOOLKIT

Client communication templates
Staff engagement tools
Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.