The public reporting of patient and family feedback through the CAHPS Hospice Survey by CMS created pressure to demonstrate patient/client satisfaction greater than the competition. Patient experience survey results empower agencies to evaluate progress toward improved quality from the patient or client’s perspective and enable them to outshine competitors. Join this jam-packed webinar to learn techniques and preferred practices that can be implemented quickly to improve scores and increase quality care.

This informative session is designed for leaders responsible for the care of patients, clients, and family members. Directors, administrators, field staff, and all team members that impact patient satisfaction will benefit from attending.

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.