Navigating Difficult Conversations: Giving Feedback with Confidence & Compassion

This insightful webinar will focus on mastering difficult conversations, delve into effective feedback models, and explore the most common responses encountered in challenging dialogues.

• Identify the three most common responses to difficult conversations
• Use strategies and scripts to respond effectively to denial, justification, and defensiveness
• Successfully prepare for, open, and close difficult conversations
• Distinguish between a response and a reaction
• Lean on three feedback models to help structure your difficult conversations

This webinar is designed to equip you with the tools and strategies needed to navigate tough discussions with confidence and empathy. It will address various feedback models to help you structure effective feedback. In addition, it will explore some common responses to difficult conversations - denial, defensiveness, justification, and aggression - and provide techniques for managing these responses constructively.

Say goodbye to the days of feeling uncomfortable before a tough conversation. Don't miss this opportunity to enhance your communication skills and build stronger relationships in both personal and professional settings.

• Feedback model cheat sheet
• Training log
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.