Reimagining Your Patient & Family Experience

This presentation will challenge traditional thinking and open new doors to go from good to great. Learn from industries outside healthcare about building a superior customer experience – leading to better treatment compliance and clinical outcomes. Use the information gained in this session to strive for excellence!

• Explain how the quest for service excellence translates into enhanced patient and family experiences
• Distinguish how exceptional service impacts your mission and business objectives
• Define the essential elements for the first 24 hours of a patient and family being on service
• Use profound knowledge from outside the healthcare industry to learn new service excellence approaches and strategies
• Explain how to create a superior patient and family experience

Hospice and home care agencies are discovering that superior customer service experiences lead to increased satisfaction, which, in turn, brings greater compliance with treatments and clinical outcomes. And, sometimes important lessons are learned from outside the healthcare industry. 

Join us to learn the essential elements needed to strengthen patient and family experiences. It’s critical to understand the importance of handling an inquiry call, the first 24 hours of being on service, and how to innovate your delivery system to drive excellence. In short, there are strong mission and business reasons to focus on creating an improved patient and family experience.

• Training log
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.